Privacy Policy

In accordance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that ALL WAYS CARGO PORTUGAL S.A., with C.I.F. PT503 037 915 and registered office at RUA CONSELHEIRO LOPO VAZ LOTE AB-ESCR S 1800-142, LISBON – PORTUGAL, is responsible for the management and operation of the website www.allwayscargo.com, registered in the corresponding registry.

If you wish to contact us, you can do so by postal mail at the above address or via email at web@allwayscargo.com.

Access to our domain can be made directly or through any existing redirection, with this same Privacy Policy being applicable.

 

PRIVACY POLICY

This Privacy Policy describes how we process your personal data (e.g., collection, use, communication, retention, and protection of your personal information) and provides information about your rights as a data subject.

ALL WAYS CARGO PORTUGAL S.A. is responsible for processing, as well as collecting, using, communicating, retaining, and protecting your personal data, in accordance with the General Data Protection Regulation (GDPR), internal rules and policies, or any applicable national regulations.

In compliance with Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as General Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, ALL WAYS CARGO PORTUGAL S.A. informs:

 

Identity and Contact Details of the Data Controller

Our identifying information:

ALL WAYS CARGO PORTUGAL S.A.

You can contact us:

• By postal mail: RUA CONSELHEIRO LOPO VAZ LOTE AB-ESCR S 1800-142, LISBON – PORTUGAL
• By email: web@allwayscargo.com
• By phone: +351 21 855 0850
• Website: www.allwayscargo.com

Categories of Personal Data

We process the following categories of personal data:

• Identification data – name, surname, ID card or equivalent.
• Administrative data – company name, address, bank details, and contact persons.
• Contact data – email, phone number, and address.
• Digital data – cookies, IP address, websites, social media, and other publicly accessible online data.
• Social media data – public profile data of followers and visitors.
• Business data – suppliers, customers, administrators, and partners.
• Other necessary data for processing – for more details on the categories of personal data we process, please refer to our Activity Record.

 

How Do We Collect Your Data?

We collect information about you from the following sources:

From our website:

• Through the Contact Form.
• Through the Subscription Form.
• Through the Help section.

From other online tools:

• Through our social media accounts.
• Through email communication with Clients or Suppliers with whom we have had prior business relations.
• Through email communication with Prospective Clients or Interested Parties from whom we do not yet have explicit consent.
• Through email communication with Interested Parties who have provided consent via different contact forms.

From other sources:

• When communicating or interacting with you via phone, email, or other contact methods.
• When you visit our facilities.
• During a business visit.

For more details on the different mechanisms for data collection in our activities, please refer to our Activity Record.

 

How Long Do We Keep Your Data? (Retention Period)

Data will be retained as long as there is a commercial, contractual, or professional relationship with the data subject and subsequently for the necessary years to comply with legal obligations in each case. Notwithstanding, data will be kept as long as they are necessary for processing and the data subject does not request their deletion.

Regarding accounting and tax documentation:

• For tax purposes, accounting records and other mandatory registers (IRPF, VAT, IS, etc.), along with supporting documents (including programs and digital records with tax relevance), must be kept for at least 4 years, as per Articles 66-70 of the General Tax Law.
• For commercial purposes, books, correspondence, documentation, and business-related receipts must be kept for 6 years from the last recorded entry in the books, as per Article 30 of the Commercial Code.
• For goods-related documentation, the retention period is 3 years, in compliance with EU Regulation No. 952/2013 of October 9, 2013, which establishes the Union Customs Code.

For more details on data retention in our activities, please refer to our Activity Record.

 

Who Do We Share Your Data With?

Depending on the processing purpose, your personal data may be shared with different categories of recipients:

• External collaborators or professionals (tax and accounting advisors, transport companies, etc.)
• Public administrations (public entities that require the data for legitimate purposes)

Additionally, your data may be processed by companies within our corporate group for commercial, administrative, statistical, and/or financial purposes. For more information, please visit www.grupo-alonso.com.

We only share your data when strictly necessary and in compliance with data protection regulations. Any third parties receiving your data operate under agreements that protect your rights and freedoms. These entities, considered Data Processors, comply with Article 28 of the GDPR, ensuring necessary security measures.

For further information regarding data sharing with third parties, please refer to our Activity Record.

 

Where Do We Process Your Data?

To carry out our activities and provide our services, we process your personal data within the European Union (EU) in accordance with the conditions set out in this Privacy Policy.

For more details on where we process data in our activities, please refer to our Activity Record.

 

For What Purposes Do We Process Your Data?

Your data is collected for the necessary processing operations related to the following purposes:

Website-related purposes:

• Contact Form:
  • To receive contact information or other requests submitted by you.
  • Other purposes specified in the form.
• Subscription Form:
  • To receive our newsletter.
• Help Section:
  • To manage received requests.
• Specific processing on social media (see social media section).
• For Prospective Clients or Interested Parties who have not provided explicit consent, we will request it via email to maintain communication.

General purposes of our activity:

• To receive contact details or other requests submitted through any of our communication channels.
• Administrative tasks related to our service provision.

For further details on the purposes of data processing in our activities, please refer to our Activity Record.

 

Legal Basis for Processing Your Data

The use of your data, under the conditions outlined above, is permitted by European and Spanish data protection regulations based on the following legal grounds:

Article 6 of the GDPR:

• The data subject has given consent for processing their personal data for one or more specific purposes.
• Processing is necessary for the performance of a contract to which the data subject is a party or for pre-contractual measures at their request.
• Processing is necessary to comply with a legal obligation applicable to the data controller.

For more details on the legal basis for data processing in our activities, please refer to our Activity Record.

 

(The following table indicates your rights.)

Right of Access	To know what data of yours is being processed, for what purpose, where the data was obtained, and whether it will be or has been shared with anyone.
Right of Rectification	To modify any of your inaccurate or incomplete data.
Right of Erasure	To delete your inadequate or excessive data.
Right to Object	To prevent your data from being processed or to stop its processing, but only in cases established by law.
Right to Restriction of Processing	To request the suspension of data processing in cases established by law.
Right to Data Portability	To receive your provided data in a structured, commonly used electronic format and to be able to transmit it to another Controller.
Right Not to Be Subject to Automated Individual Decisions	To ensure that no decision affecting you legally or significantly is made solely based on the processing of your data.

 

These rights are characterized by the following:

• Exercising them is free of charge.
• You may exercise these rights directly or through a legal representative.
• If the request is submitted electronically, the information will be provided through the same means whenever possible, unless the requester asks for another method.
• Before exercising your rights, we must verify your identity to protect your personal data from fraudulent attempts.
• Your request will be processed within one month.
• The data controller is obliged to inform you about the means to exercise these rights. These means must be accessible, and your request cannot be denied simply because you choose a different method.
• If the data controller does not act on the request, they must inform you within one month of the reasons for not proceeding and your right to file a complaint with a Supervisory Authority.

If you wish to exercise any of the rights described, you can contact us through our Internal Data Protection Officer:By postal mail:
ALL WAYS CARGO PORTUGAL S.A.
Attn: Data Protection Officer
RUA CONSELHEIRO LOPO VAZ LOTE AB-ESCR S 1800-142 · LISBON – PORTUGAL

Or via email at: web@allwayscargo.com

Supervisory Authority

If you wish to file a complaint regarding the processing of your data by ALL WAYS CARGO PORTUGAL S.A., you can contact the Spanish Data Protection Agency at:
C/ Jorge Juan, 6 28001-Madrid
http://www.agpd.es

 

Cookies

Cookies are files downloaded onto your computer to collect standard internet log information and browsing habits. This information is used, for example, to track website visitors and compile statistical reports on website activity.

You can configure your browser to refuse cookies. However, some first-party cookies are necessary to allow the user session to function and access our services.

For more details, please visit our website’s Cookie Policy.

 

Social Media

ALL WAYS CARGO PORTUGAL S.A. is active on social media platforms such as Twitter, YouTube, and LinkedIn, where personal data is processed according to each platform’s service conditions. If you register for certain services using personal data linked to a user account, some account information may be shared.

We remind you to review the privacy policies of any social media platforms you use to avoid sharing unwanted information.

Privacy settings are available within each platform to manage your privacy, identity, advertising, and other preferences.

Data Processing Purposes on Social Media:

• Advertising and commercial prospecting.
• Managing customer databases from marketing campaigns or promotions.
• Recruiting and contacting job candidates.
• Communicating with clients or interested parties.

Platform-Specific Information:

• X (formerly Twitter):
  If you follow our profile by clicking “Follow,” we may access your profile page, including your username, profile picture (if provided), tweets, and interactions. Your data is used solely to manage and respond to tweets or messages exchanged between us.
  Twitter Privacy Policy

• YouTube:
  We may access subscriber information, including your username, profile picture (if provided), comments on our videos, subscription lists, and playlists.

• LinkedIn:
  If you publish your professional profile, we may access the public data you provide and communicate with you through the platform.
  LinkedIn Privacy Policy

 

Unsubscription Request

To unsubscribe from any service, you can exercise your right to erasure or objection by contacting us at:

Postal Mail:
RUA CONSELHEIRO LOPO VAZ LOTE AB-ESCR S 1800-142 · LISBON – PORTUGAL

Email: web@allwayscargo.com
Subject: “UNSUBSCRIPTION REQUEST”
📄 Please include your details and the email address you used for registration. We will respond with the status of your request or any additional information required.

 

Minors

Users certify that they are 14 years or older and have the legal capacity to consent to the processing of their personal data.

If you are 14 or younger, parental or guardian consent is required to store your data. Without such consent, we may block or delete your information.

 

Security

ALL WAYS CARGO PORTUGAL S.A. implements organizational and technical measures to ensure the security of personal data and prevent unauthorized access, loss, alteration, or processing, considering technological advances, the nature of the stored data, and associated risks.

 

Updates

We regularly review our Privacy Policy and may update it occasionally (mainly to comply with legal and data protection requirements). Updated versions will be published on our website.

 

Applicable Law and Jurisdiction

The terms and conditions governing this website and any related disputes are subject to Spanish law. Any litigation or disagreement arising between the user and ALL WAYS CARGO PORTUGAL S.A. regarding the use of this website will be submitted to the Courts and Tribunals of LISBON, Spain.

 

 

Last Updated: March 5, 2025